❓ General Questions
rbejee FAQ — answers to all your questions
Find detailed answers here to the most frequently asked questions about accounts, deposits and withdrawals, bonuses, games, and security.
Whether you are new to rbejee or a returning player — having questions is completely normal. On this page we have organised the most frequently asked questions from players in Bangladesh into five categories: account registration, deposits and withdrawals, game and betting rules, bonuses and promotions, and security and responsible gaming. If you cannot find the answer to your question here, our 24/7 live chat support is always available to help.
Account and Registration
To open an account at rbejee you need an active mobile number, a valid email address, and a strong password. The registration process is completely online and can be completed in just a few minutes. Registering with accurate information makes transactions and support easier later on.
Yes. rbejee is only for people aged 21 or older. During registration you must confirm that you are 21 or above. Minors are not permitted to create accounts or play games, and any such accounts will be cancelled.
No. Under rbejee's policy, one person may hold only one account. Creating multiple accounts is a violation of the rules and may result in all accounts being cancelled and any deposited funds being forfeited. If you have an issue, please contact support.
Click the "Forgot your password?" option on the login page. A recovery link will be sent after you verify with your registered mobile number or email. You can then set a new password and easily access your account again. If you have trouble, get help directly via live chat.
Yes. After logging in you can update your phone number, email, or password from the "Profile" or "Account Settings" section. For security reasons, some changes may require additional verification. Our live chat support is ready to help with anything you need.
Deposits and Withdrawals
Funds deposited via bKash are generally credited to your rbejee account instantly. Once the payment is successful, you will see your balance updated within a few seconds to a maximum of 2-3 minutes. If there is a delay due to a network issue, share your transaction ID in live chat.
Yes, you can easily deposit at rbejee using both Nagad and Rocket. bKash, Upay, and direct bank transfer are also accepted. The minimum deposit amount for each method is ৳500. Go to the payments page, choose your preferred method, and follow the instructions.
The minimum withdrawal amount at rbejee is ৳1,000. Processing a withdrawal request generally takes between 15 minutes and a maximum of 2 hours. Funds are sent directly to bKash, Nagad, or Rocket. Verified accounts receive the fastest service.
rbejee itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction fees. For bank transfers, the bank's own charges may apply.
If a withdrawal request is still being processed, it may be possible to cancel it within a certain window. However, once processing is complete it cannot be cancelled. For quick assistance, contact our live chat and provide your withdrawal ID — our team will help as soon as possible.
Games and Betting Rules
You can place bets on BPL and other matches in rbejee's cricket betting section. Log in to your account, go to the cricket page, select an ongoing or upcoming match, and choose your preferred bet type (match winner, total runs, toss, etc.). Enter the stake amount and confirm to complete the bet.
RTP (Return to Player) is the average rate at which a slot game returns a portion of total wagers to players over the long term. rbejee offers games from reputable developers including Pragmatic Play, PG Soft, and JILI, which are audited by third parties. Fair play and the use of a Random Number Generator (RNG) are ensured.
Yes. rbejee is fully mobile-friendly. You can access the website directly through the browser on any Android or iOS smartphone or tablet and play all games. Slots, live casino, cricket betting — everything runs smoothly on mobile. No separate app download is needed.
In live casino you play table games (such as Baccarat and Roulette) with a real dealer via video streaming — the experience feels like a real casino. Slots, on the other hand, are automated machine-based games where you spin reels to win prizes. Both types of games are available at rbejee.
If your internet connection drops, the current round is safely saved on the server. After reconnecting you can return to the game and see the result. If a technical fault causes any issue in a slot or live game, report it immediately in live chat with a screenshot.
Bonuses and Promotions
The rbejee welcome bonus is a 120% match bonus on your first deposit — up to a maximum of ৳5,000. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus, giving you a total of ৳2,200 to start playing. The wagering requirement is 10x, meaning you must wager a total of 10 times the bonus amount before withdrawing it.
Yes. To withdraw bonus funds you must meet the specified wagering requirement (10x). If the requirement is not met within the set time limit, the bonus balance will expire. Full terms and conditions for the bonus can be found on the terms and conditions page.
rbejee's VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly and wagering more, you have the opportunity to move up to a higher tier automatically. The Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.5%, and the Gold tier offers 0.8% weekly cashback.
Cashback is calculated every week according to your VIP tier and credited directly to your account. There is no need to apply separately to receive cashback. For more details on the exact amount and payment schedule, ask support.
Yes. For occasions like Eid, Victory Day, Independence Day, or major tournaments (such as BPL and T20 World Cup), rbejee offers special promotions, bonuses, and free spin offers. Check the site regularly or ask in live chat for the latest promotion information.
Security and Responsible Gaming
Yes. rbejee uses SSL encryption technology to protect all personal and financial information. Your data is not sold or shared with third parties. Read our privacy policy for more details.
Yes. rbejee takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits if you wish. This feature can be activated from account settings or by letting customer service know via live chat.
If you feel that gaming is getting out of your control, you can temporarily close your account for a set period through self-exclusion. Contact us via live chat or email at [email protected] and our team will act immediately. Find more details on the responsible gaming page.
If you receive a notification of a login from an unfamiliar device or notice unusual activity in your account, change your password immediately and let us know in live chat. We will take the necessary steps to protect your account. Use a strong password and a secure device.
rbejee's support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also contact us by email: [email protected]. You will find the live chat option at the bottom of any page on the site.
Still have questions?
Our Bengali support team is available 24/7 — contact us via live chat.